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Contact us today to learn more about how our Computer Products and Service, AMC can benefit your business and to explore the right plan for your needs.
Phone Number
info@vsecomputers.com
Location
H No 3-6-561/1, Shop No G8, Aalto s A M Trade Center, Himayathnagar Main Road, Telangana 500029
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FAQ
Frequently Asked Questions
What is an Annual Maintenance Contract (AMC)
An Annual Maintenance Contract is a service agreement that provides comprehensive support and maintenance for computer systems and peripherals for a fixed duration, typically one year.
What services are included in the AMC?
Our AMC covers a range of services, including regular preventive maintenance, hardware diagnostics, software updates, virus protection, troubleshooting, and technical support for computer systems, laptops, printers, and other peripherals.
What are the benefits of signing up for an AMC?
By opting for our AMC, you ensure proactive maintenance, extended product lifespan, reduced downtime, priority support, and cost savings on repairs and replacements. It provides peace of mind knowing that your computer systems are in expert hands.
How can I sign up for an AMC with your company?
To sign up for our AMC services, you can contact our sales team via phone, email, or visit our office. We will guide you through the process, explain the available options, and help you choose the right plan that suits your requirements.
Can I extend the AMC after the initial contract period?
Yes, we offer the option to extend the AMC after the initial contract period. Our team will be happy to discuss renewal options and provide you with the necessary information to continue receiving our reliable support and maintenance services.
Are there different types of AMC plans available?
Yes, we offer various AMC plans tailored to meet different customer needs. Our plans may include on-site support, remote assistance, emergency call-outs, spare parts replacement, and different response time options.
How much does an AMC cost?
The cost of our AMC depends on factors such as the number of devices covered, the scope of services, and the duration of the contract. We offer competitive pricing and customized plans to ensure the best value for your investment.
Do you provide support for both hardware and software issues?
Yes, our AMC covers both hardware and software issues. We have skilled technicians who can diagnose and resolve hardware problems, as well as troubleshoot software-related issues and provide necessary updates.
What is the response time for service requests under the AMC?
Our standard response time for service requests is 4 Hrs to 4 Days based on Problem, depending on the severity and location. However, we prioritize our AMC customers and strive to provide prompt assistance to minimize any disruptions to your business operations.
What happens if a device covered under the AMC needs replacement or major repairs?
If a device covered under our AMC requires replacement or major repairs, we will assess the situation and provide you with the best solution. This may involve replacing faulty parts, recommending suitable alternatives, or coordinating with authorized service centers for warranty claims.
Join Today
VSE Computers With our expertise and dedication, we strive to provide exceptional service to our clients. Whether you are a small business or a large enterprise, our AMC solutions can be customized to meet your unique requirements. Trust us to keep your computer systems running smoothly, allowing you to focus on your core business activities without worrying about IT disruptions.
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